To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ffspetenclosures@gmail.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
RETURNS: Once your order is placed and confirmed, providing the order has not shipped we are able to cancel your order without charge. If your order has been dispatched unfortunately we are unable to cancel the order but you may post back the item/s to us at your expense and we will refund you less a 20% restocking fee.
Items must be in original conditions including all tag, packages and boxes unopened. Return postage is the responsibility of the customer unless otherwise agreed and registered post is strongly recommended as we are not responsible for any damages or loss in transit.
WARRANTY: All warranty periods are specified on the individual product page. If there is no warranty specified on the product page there is no warranty offered for this particular product.
All warranties are offered on a back to base condition. Please ensure proof of purchase is retained and presented at time of warranty claim.
